Fully unify every message from across every channel. Texting, social media, and web chat now together in one place. Send campaigns, connect your channels, send welcome messages, filter, use advanced search, add attachments, text-enable your existing number, and more!
Import contacts, manage their profiles by adding segments and tags to describe them. View, edit, and create profile fields within the built-in contact manager, and update those profiles while chatting with them in the Chats page.
Inboxes are how teams collaborate on contacts’ messages. Each connects with one or more channels to increase visibility and decrease response time. Inboxes work great to ensure multiple people on your team see incoming messages from one or multiple channels in one place. Shared inboxes allow team members to step-in and respond to a contact when another member of that inbox is currently unavailable. This ensures your team remains available throughout each day.
Clearly defining team members’ roles promotes streamlined communication. The Team page is where members are invited and assigned permissions. This unlocks teams' capacity to close deals together while viewing each profile status at a glance. From first impressions to lasting connections, teams help contacts faster so everyone can chat fully.
Centralize communication in team inboxes, chat at scale, and follow-up with opportunities faster.
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