Build rapport at scale in less time. Up to 3x more chats can be handled simultaneously to help those in need Omnichannel interface nurtures contextual profiles which unveil granular consumer intent 80% of consumers prefer messaging instead of calling when they need to contact a business
average response time (minutes)
your response capacity
faster resolutions (instead of calling)
Shift transactions into chats to grow revenue. Intelligent web/mobile chat box changes static transactions into conversational transactions Integrated customer profile records the offers that your customers prefer and when Customizable click-to-add templates for promotions and other info help customers buy faster
Elevate satisfaction with person-to-person chats. Unified messaging prioritizes chats for efficient routing to elevate satisfaction to 95% highs Direct line of 2-way messaging eliminates call waiting to help customers on their schedule Chat analytics measure customer and agent sentiment to optimize each engagement
