Consumers are picking up the phone and responding to email less these days by choosing to text.
Despite this, most consumer research firms still send surveys inefficiently through email and 1:1 calls. With email's average open rate of 20% and robocalls incentivizing consumers to answer a fraction of their inbound calls, research firm's clients higher ROI.
Texting elevates research firms' survey engagement to unprecedented heights. Simply text with your respondents and have them respond to your pre-made multiple-choice questions.
Respondents will be happier spending less time filling-out surveys and your clients will enjoy receiving more responses. Simple as that.
Results that become your competitive advantage Respondents
Amplify your pipeline with up to 98% open rates
Confirming whether consumers are the right fit or not for your survey takes time for everyone involved. To help confirm their fit faster and fill-out qualifying surveys, send 2-way conversational mass text campaigns to record their responses and immediately map them to your clients' needs.
Staff
Engage more prospects with up to 80% response rates
Your team relies on reliable and helpful answers. The best way to do that is by providing the best experience to your survey takers. Let them do it on the channel they prefer, while accelerating their responses to your team. Manage responded and client conversations across your texting, web chat, and social channels in a snap!
Clients
Create "wow" moments handling up to 40 chats simultaneously
Enable your clients to get the answers they need faster to the questions they ask your team to research. The fastest way to get consumers' responses is texting them, allowing them to respond wherever and whenever. Plus, keeping in touch with your clients has never been easier at scale and regularly check-in to see their survey needs.
